The policy: This privacy policy notice is served by [Toby’s Taxis] under the website; [https://www.tobystaxis.co.uk]. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while you browse or use this website or either of our APPS. If you do not agree to the following policy you must cease viewing / using this website and our APPS and refrain from submitting your personal data to us.
Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.
Some cookies are required to enjoy and use the full functionality of this website.
We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partners; Google Adsense, eBay Partner Network, Amazon Affiliates, or are self served through our own means. We only use trusted advertising partners who each have high standards of user privacy and security. However we do not control the actual adverts seen / displayed by our advertising partners. Our ad partners may collect data and use cookies for ad personalisation and measurement. Where ad preferences are requested as "non-personalised" cookies may still be used for frequency capping, aggregated ad reporting and to combat fraud and abuse.
Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.
We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.
If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.
We request background location permissions to facilitate our drivers to manage their incoming rides. We send taxi rides to them, and they are allowed to send live updates so the admin can track while the driver is on a job even when the app is in the background or closed.
To manage all the rides our drivers who work for us need to have a driver app so we can monitor their schedule. Based on the GPS location we can track the driver on each ride, and see if he is delayed, running out of schedule etc. This information is essential to manage our daily schedule and keep our clients updated with the latest status without calling the driver.
Location data from the Driver App will be stored securely on our and it will not be shared with any third-party providers.
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent.
This policy describes how Toby’s Taxis shares your personal
data to provide you the transportation services you've requested through our
app or website that will be fulfilled by our drivers.
By proceeding with your request you acknowledge that Toby’s Taxis will share your personal data to provide you the Services.
What
personal data are we sharing?
To allow you to request the Services directly through our
app, Toby’s Taxis shares the following information with the relevant driver that
will fulfil your trip:
-Your contact details (name, and phone number); and
-Your location information, such as the pick-up and drop-off
addresses.
and the driver will share the following personal data with Toby’s Taxis:
-trip data for your trip history records (date, start and end time and duration of trip, route information, including point of pick-up, gps locations of trip, point of drop-off, distance travelled, your driver details, and vehicle details).
Complaints & Incidents: in case of a complaint or incident during a trip, your personal data may be shared between Toby’s Taxis and the Driver, as well as with law enforcement agencies or regulatory bodies. This will include your contact details, relevant data about the trip, the incident, or actions taken, and may be used to take appropriate action on your Toby’s Taxis account.
Why do we
share your personal data?
Toby’s Taxis and the drivers use this personal data to provide you with the Services, also described above in more detail, detect and prevent fraud, for safety and security purposes and to improve products and services.
Customer
Support
For any customer support related queries, please reach out
to:
Want to
stop sharing your personal data?
You can stop sharing and remove your data at any time by deleting
your account.
Please note that calls may be recorded for quality and training purposes.